FAQ
Welcome to the Companion Bay Frequently Asked Questions page. We are here to make sure your shopping experience is a good one. If you need anything else, please get in touch.
How long will it take to receive my order?
Handling time is 1 to 2 business days, transit time is 6 to 8 business days, and estimated total delivery is 7 to 10 business days. Full details are in our Shipping Policy.
Do you offer free shipping?
Yes. Every order ships free within Australia, with no minimum spend. See our Shipping Policy for more.
Where is Companion Bay located?
Companion Bay is an Australian online business offering a curated selection of high quality products, with shipping available across Australia.
What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will arrange it. See our Return Policy.
Can I cancel my order after it is placed?
Yes. You have a 24 hour cancellation window. Contact support as soon as you can and we will stop the order if it has not already been dispatched.
What is your return policy?
Returns are simple and hassle free. The full process is set out in our Return Policy.
When will I receive my refund after returning a product?
Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days. Your bank or payment provider may take a little longer to show it. See our Refund Policy.
Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.
How can I contact customer support?
Through our Contact Us page, or directly at info@companionbay.com.
Do you ship internationally?
No. We ship exclusively within Australia.
Do you have a physical store location?
No, we are online only. Running without a shopfront is what lets us keep prices competitive and carry a wider selection.
Can I place a bulk order for my business or organisation?
Yes, bulk orders are available. Contact customer support for pricing and details.
What is the process for exchanging a product?
Exchange instructions are set out in our Return Policy. Email us and we will walk you through it.
How can I track my order?
Once your order ships you can follow it on our Order Tracking Page.
Contact Information
Store Address: 2 Goulburn Place, Wakeley New South Wales 2176, Australia
Store Email: info@companionbay.com
Store Phone: +61282718289
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (AEST)
We do our best to reply to your email within 1 to 2 business days.