Shipping policy
Last Updated: 15 September 2026
Companion Bay is committed to a clear, straightforward shipping experience. Every order ships free within Australia.
Shipping Locations
This policy applies to orders shipped within Australia.
Delivery Times
- Order Cutoff Time: 2:00 PM AEST. Orders placed after this time are processed the next business day, which can add one extra day to the estimate.
- Order Handling Time: 1 to 2 business days, Monday to Friday. Once processed, your order goes out with one of our trusted carriers.
- Transit Time: 6 to 8 business days, Monday to Friday.
- Estimated Delivery Time: 7 to 10 business days.
Delivery times are estimates and can vary for reasons outside our control.
Carrier Services
We work with reliable carriers to deliver across Australia, including Australia Post, Aramex and Sendle.
Currency
- AUD
Shipping Costs
- Free Shipping: every order within Australia ships free, with no minimum order value.
Delivery Issues
If anything goes wrong with a delivery, including a delay or a lost parcel, contact our customer service team straight away. We will chase it with the carrier and make sure your order reaches you safely.
Tracking Your Order
As soon as your order ships you will receive an email with your tracking number. You can follow your parcel on our Order Tracking Page.
Changes to This Policy
We may update this Shipping Policy at any time. Any change appears on this page with a revised Last Updated date. Please review it from time to time. Continuing to use our website after a change means you accept the updated policy.
Questions? Visit our FAQ page or contact our support team.
Contact Information
Store Address: 2 Goulburn Place, Wakeley New South Wales 2176, Australia
Store Email: info@companionbay.com
Store Phone: +61282718289
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (AEST)
We do our best to reply to your email within 1 to 2 business days.